At Travel Ezy, our goal is to provide hassle-free travel experiences through transparent bookings, secure payments, and clear communication.
This Return & Refund Policy explains how we handle cancellations, refunds, and changes for travel services and payments made through our website or invoicing system.

1. General Policy

• All bookings, invoices, and payments processed by Travel Ezy are subject to the terms of this policy as well as the specific supplier or airline conditions.
• Because Travel Ezy acts as an authorised travel agent, refund eligibility depends on the policies of airlines, hotels, and third-party service providers.
• In most cases, refunds can only be processed once funds are returned to Travel Ezy by the supplier.

2. Booking Cancellations

• Customer-initiated cancellations must be submitted in writing (via email or through manage booking section) quoting your booking reference number.
• Cancellation fees may apply based on:
  • Airline or supplier rules,
  • Fare type (refundable, partially refundable, or non-refundable), and
  • Time of cancellation relative to departure date.
• Travel Ezy’s service fee is non-refundable once the booking has been confirmed.

3. Refunds

• Refunds will only be processed after the supplier confirms the refund amount and returns the funds to Travel Ezy.
• Refunds are processed to the original payment method used at the time of purchase, or through an alternative method as mutually agreed upon.
• Refund processing may take 4-8 weeks, depending on supplier timelines and banking processes.
• Any merchant or payment gateway fees are non-refundable unless the refund is due to an error caused by Travel Ezy.

4. Change Requests

• Date changes, name corrections, or itinerary modifications may attract additional charges or fare differences.
• We will always notify you of applicable costs before proceeding with any change.
• Once changes are accepted and processed, they are considered final under the supplier’s terms.

5. Non-Refundable Services

The following are not eligible for refunds unless otherwise stated in writing:

• Non-refundable airfares or hotel bookings,
• Travel insurance premiums,
• Visa or processing fees,
• Service fees and administration charges.

6. Failed or Duplicate Payments

• If a payment fails or is accidentally duplicated through our secure payment link, please contact us immediately at info@travelezy.net.au.
• Duplicate or failed payments verified by our system will be refunded in full to the original method of payment within 3–5 business days.

7. Disputed Charges

If you believe an incorrect amount has been charged:

• Contact our accounts team within 7 days of the transaction date.
• Provide your invoice number, payment receipt, and any relevant proof.
• We will investigate and respond within 5 business days.
• If found valid, a refund or adjustment will be issued promptly.

8. Force Majeure / Supplier Cancellations

In cases where travel is disrupted due to events beyond our control (e.g., airline schedule changes, natural disasters, border restrictions), refunds or credits will be governed by the supplier’s policy.
Travel Ezy will assist customers in obtaining the best possible outcome permitted by the supplier.

For complete details of our services, please refer to the Terms & Conditions page.

9. Contact Us

For all return, refund, or cancellation requests, please contact:

Travel Ezy
📍 2/12 Oncidium Gardens, Keilor Downs, VIC 308, Australia
📧 info@travelezy.net.au
🌐 https://travelezy.net.au
📞 +61 (03) 9366 6129