Terms & Conditions
Please read the following terms and conditions carefully. Booking with Travel Ezy is your acknowledgement that you have read, understood and agreed to be bound by these terms and conditions.
Pricing: Prices on the Travel Ezy website, advertised in newsletters, are subject to availability and conditions may change without notice. Although every care has been taken the prices are not guaranteed until paid in full and documents have been issued. Unless otherwise stated prices shown are in Australian Dollars (AUD) and are fully inclusive of taxes, levies, government charges and other applicable fees.
For some international flight pricing has been converted to AUD using the exchange rate at the time the booking is made. Variations to your final price may occur due to currency fluctuations. Please note, where any pricing has been converted from a foreign currency, payments are processed in the original currency and your credit card company may charge a conversion fee. These could range between 1-3% of the total charge.
Seasonal surcharges and blackout dates may apply depending on date of travel.
Infants: Please note that bookings for infants do NOT include a seat unless a child price has been paid for.
Please note there are recent new rules for taking liquids, aerosols and gels on flights. Please ensure you read the Security Guide for Carry-on Baggage at International Airports
Payments: For bookings made with Travel Ezy a minimum deposit amount of $50.00 per person for flights and $300.00 per person for holiday packages is charged.
All deposit payments are non-refundable.
The due date for balance payment for travel arrangements made via the Travel Ezy is set with the ticketing deadline imposed by the airline and/or wholesaler, whichever is earlier. Travel Ezy is not responsible for any changes made by a third party to the balance due date and prices are not guaranteed until payment has been made in full and documents have been processed.
All online bookings require full payment at the time of booking. In some instances, payment for international tickets can be made or taken after the online booking process is completed.
Where a Travel Ezy Service fee is charged, this fee is non-refundable.
Credit Card Payments: Travel Ezy reserves the right to charge administration/service fees for payments made by credit card. Card types accepted by Travel Ezy are Visa, MasterCard, Amex and Diners. Transactions made using these card types incur charges ranging from 2-3% dependent on what credit card issuer is user.
Any travel booking made with Travel Ezy is subject to your credit card approval for the transaction. If your credit card is not approved we will contact you but accept no responsibility for any costs incurred in the event we are unable to contact you.
In some instances you may be required to provide verification documentation to substantiate identity. This is to assist the company in validating the integrity of the credit card information. This process is in place to reduce the potential risk of fraud. If we are unable to contact the card holder to make such verifications Travel Ezy cannot accept responsibility for any rebooking costs for missed ticketing deadlines. Under such circumstances any booking arrangements will be cancelled.
If for any reason any travel service provider including airlines, do not provide the services to which you have been contracted, the liability is against that provider, and not against Travel Ezy. If payment for such a service was made to Travel Ezy credit card or any other method, by accepting these booking conditions, you agree that you will not seek to charge back your payment to Travel Ezy.
Changes to flight times.: It is your responsibility to contact the airline prior to departure to ensure there is no change to the schedule departure time. Travel Ezy will always endeavour to contact you if we are made aware of any such changes but will not be liable for any costs incurred if contact has not been made.
All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect all travel documents from us prior to travel.
Please check with the respective Embassy or Consulate of each country that you are scheduled to visit, as many destinations require visas for both Australian and Non-Australian Passport holders.
It is your own responsibility to ensure all travellers have valid passports. Any penalties, or extra costs incurred if any documents are not accepted by any authorities will be your responsibility.
Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees.
International travellers booked on flights to the Unites States, including Hawaii, must pre-register their intent to travel under the US Visa Waiver Program. Applications can be made via the Electronic System for Travel Authorisation website, and each passenger must complete this application a minimum of 72 hours prior to their flight departure. Passengers who fail to complete their application may be refused to board their flight by the airline.
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
Carry-on baggage at international airports: Please note there are recent new rules for taking liquids, aerosols and gels on flights. Please ensure you read the Security Guide for Carry-on Baggage at International Airports
Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly prior to your scheduled departure if you require to add or increase your check-in baggage limit. Baggage fees may be charged directly by the airline for adding or increasing check-in baggage allowances, please note higher charges may be imposed at the airport for any additional requirements that are not pre-arranged. Check-in baggage fees are non-refundable once purchased.
Amendment & Cancellation Fees: Cancellation & Amendment charges vary from product to product and service to service.
ALL bookings made with Travel Ezy incur fees for changes made to the original booking, as well as cancellation fees. These fees are charged by the product providers and by Travel Ezy.
The majority of airfares are non-refundable and, although many do allow amendments to be made, fees will be charged by all parties. All Travel Ezy service and credit card fees are non-refundable.
For any flight booking made through Travel Ezy, we reserve the right to charge a minimum $40 per person for amendments made after ticketing. These fees are in addition to any fees charged by the travel provider. Virgin Australia or any Low Cost Carrier changes must be made with the airlines directly.
All airline tickets must be issued in the name of the passport/photo identity holder. Some carriers will deny carriage if the name varies and the booking may be cancelled. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. It is your responsibility to ensure you are in possession of all travel documents prior to travel.
Travel Ezy also reserves the right to charge a minimum cancellation fee of AUD $150 per person for international departures booked through Travel Ezy in addition to any charges made by the travel provider, which in some cases can be the loss of the full amount you have paid. There may be some circumstances when the airline permits the full refund, however the agency charges (e.g agency commission, agency fee and ticket center fee adding up to a minimum of $150) will still apply and will be deducted from the refund amount.
Please note that all travel providers charge amendment and cancellation fees and many treat passenger name changes and itinerary alterations as a full cancellation, and, as such, these changes can incur full cancellation charges.
Travel Insurance: Travel Ezy recommends that all clients take out Fully Comprehensive Travel Insurance as per Australian Government guidelines and takes no responsibility for any client’s decision to travel uninsured.
Liability: Travel Ezy does not accept any liability for omissions of default of any third party providers. Travel Ezy does not accept any liability for damage, injury, delay, additional costs or inconvenience caused by any event or force majeure that is not under our direct control.
Travel Ezy is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines.
If for any reason any travel service provider including airlines, do not provide the services to which you have been contracted, the liability is against that provider, and not against Travel Ezy. If payment for such a service was made to Travel Ezy by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment to Travel Ezy.
Travel Ezy disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any:
- loss to;
- personal injury, death or illness of;
- damage or theft of personal property of any sort of;
- expense of inconvenience caused through delay to;
- disappointed expectation of;
- accident befalling;
the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Travel Ezy, its servants or agents or of any sub-contractor or supplier of any product or service on the website.